If there is little trust within a company, work speed will decrease, and costs will rise!
Be honest. Tell the truth. Let people know where you stand. Call things by their names.
Care about others sincerely. Show your involvement. Show kindness in the small things.
Be open and authentic. State your intentions. Be vulnerable. Openly admit when you were wrong.
Make it right if you're wrong. Apologise quickly. Show personal modesty. Don't cover things up.
Give others all the credit. When things are going well, look through the window at others. When things go wrong, hold up a mirror to yourself.
Make sure the right things are done. Make things come true. Realise what you were hired for. Don't look for excuses.
Continuously optimise your systems and processes in a meaningful way.
Don't shy away from complex topics, even those you think are unmentionable.
Create clarity about expectations
Express expectations. Don't just assume that expectations are clear or shared.
Take responsibility for yourself, and hold others accountable too.
Listen before you speak. Understand. Make a diagnosis. Listen with your ears and with your eyes and your heart.
Say what you're going to do, and then do what you said.
Give abundant trust to those who have earned it. Carry conditional trust to those who have yet to earn it.
About the author
Based in Odesa, Ukraine, Anastasiia Shtankova is a trilingual (English, Russian, Ukrainian) graduate of the Sukhomlinsky Mykolayiv National University. For as long as she can remember, Nastya has had a passion for writing. As the content manager for Finance4Learning, she manages to combine business with the pleasure of writing. She is responsible for generating, curating and marketing content relevant to the company’s target audiences.
Finance4Learning is a Benelux-based provider of student finance helping individuals realise ambitions and educators drive sales. Finance4Learning typically finances students following upskilling or reskilling courses in e.g. Business Analytics, CyberSecurity, Data Science, Digital Marketing, Growth Hacking, Leadership, UX/UI Design and Web Development. Courses are often provided in a bootcamp format. Finance4Learning is backed by two very reputable organisations - Banco Santander (no. 4 in the world) and the European Investment Fund - and provides access to a €50 million learning & development fund on an exclusive basis.